Refund & Cancellation Policy

1. Project Fees

Unless otherwise stated in a signed agreement, website and software project fees are charged as one-time service payments tied to agreed milestones.

2. Client-Initiated Cancellation

If a client cancels after work starts, amounts for completed work and non-recoverable third-party costs are non-refundable. Any unused prepaid balance may be refunded at our discretion based on completed scope.

3. Refund Eligibility

Refund requests must be submitted within 14 days of payment to support@vtutech.com. Requests are reviewed within 7 business days.

4. Non-Refundable Items

Domain purchases, hosting fees, third-party software licenses, and work already delivered or approved are non-refundable.

5. Chargeback and Disputes

Before initiating a chargeback, contact us so we can attempt resolution. We provide invoices, statements of work, delivery records, and communications for dispute review when needed.

6. Ongoing Services

If ongoing support or maintenance is purchased, cancellation applies to future billing periods only unless stated otherwise in the service agreement.

7. Contact

Virtual Tech LLC
1500 N Grant ST, STE R
Denver, CO 80203, United States
Email: support@vtutech.com
Phone: +1 (509) 779-2537